Creating a whatsapp business account
You’ll need to enter your “WhatsApp Business ID” which you can find here. Download and set up the WhatsApp Business app 1. When you get to “Step 2 of 3: Create your WhatsApp Business Profile”, close the window and return to the installation screen in Intercom’s WhatsApp Settings. If one doesn’t appear here, you’ll need to create a new WABA. Select your WhatsApp Business Account - This WABA will belong to the Facebook Business Account you selected in the previous step. Select your Facebook Business Account - This is the Facebook account which is connected to your existing WABA. Log into your Facebook account - This is the Facebook account which is connected to your existing WABA.Ĭonnect your account to Intercom - You’ll need to share account and billing permissions with Intercom. This will open a window where you can follow the required steps with Facebook:
Find out more in Facebook’s documentation. In the example below, you’ll see that I’ve named my WhatsApp Group WhatsApp Marketing. Find where it says New Group at the top right. Here you’ll find your WhatsApp Broadcast Lists. Important: Before migrating you must ensure that 2FA is disabled and that the number is not connected using WhatsApp Cloud API with your current provider. To create a WhatsApp Broadcast Message, go to the Chats page found at the bottom of the screen.